Help Section For Family

Searching for an Au Pair, Au pair plus, junior mothers help or au pair couple

If you have not yet registered use the Quick search box available on the Home Page. Select I am a family searching for an au pair make your remaining selections and click Submit . Then if necessary refine your search using the filters to the left and click the search button at the bottom when done. You can also access and use the Quick search box via the Find an Au Pair page.

How to access my Daily Matches and do an Advanced Search?

To do an Advanced Search and access your daily Matches you must first Register . Once registered log in with your registered email address and password, go to My Account and select View My Matches. If necessary use the filters on the left to refine your search further. To do your own search select Advanced Search from your My Account page and then use the filters to the left to choose & submit your search criteria.

Saving your searches

You can save a search so you can use it again by clicking on the blue Save search button above your search results. Simply give your search a name and save it. Each saved search will then appear in the list of Previous Saved Searches at the top of the Select Search Criteria panel.

Can I search for an au pair by User Name ?

Yes, to do this go to Advanced Search, use the filter panel to the left to enter the au pair’s name in Au Pair Name/ID box at the top, then go the the bottom of the panel and click Search.

What if I don’t have enough matches or I want to change them ?

If you don’t have enough matches or want to change them you need to check and edit your profile to ensure that you have not incorrectly specified your requirements or entered choices which may be over restricting your match results. From My Account select View My Matches. Click on the edit your profile link under the Au Pair Matches banner at the top of the page. Check and amend your profile as necessary to vary your matches then click on Save and Continue. You can also use the Edit Profile button on the My Account page.

How do I register ?

Use the Register free now buttons on the Home page or on the Find An Au Pair page. Fill out the all the compulsory fields and as many of the non compulsory fields as possible. Choose Save and continue when complete. You will then be able to upload photos if you wish.

Uploading photos

To add photos to your profile select Edit Profile from My Account or the Edit Profile link at the top of your Au Pair Matches page. Click on the Upload photo tab at the top of your profile. Select profile image to browse your computer for a suitable photo. Click Make Profile Image so the photo will display on the site then click Save . To exit without saving select Skip.

How do I view or amend my profile ?

From the My Account page click on the link to View My Profile as Other Users See It. Click on the tabs at the top to view your family photos and pets, interests, details of au pair duties. Click on x to close. To amend your profile choose Edit Profile from the My Account page, amend as necessary then Save and continue.

How do I Hide/Show My Profile ?

In My Account choose Settings then Show/Hide Profile. Tick the box to hide your profile or untick to display your profile. Then choose Save.

Changing my password.

If you wish to change your password go to My Account then Settings.Type your old password then choose and type a new password underneath. Select save.

What should I do if I have forgotten my password ?

From the Sign in page click on the small Forgotten Password ?link. Enter your email address and click Send for a link to be emailed to you to enable you to reset your password.

How do I select my email preferences ?

Choose My Account, Settings then Email Preferences. Untick the boxes to turn off the email alerts you don’t want then choose Save.

How do I access my emails ?

Go to the My Account page and you will be able to view your inbox and email history and to send and receive emails from au pair users.

How do I add a user to favourites ?

To add a site member to your favourites simply view their profile in My Matches or Advanced Search and click on the Add to Favourites button. You can then access their profile in future from your Favourites on your My Account page.

Can I see who has favourited my family ?

Yes you can see this on your My Accounts page using the Favourited By tab.

Can I see who has viewed my family profile ?

You can see the last 10 applicants to have viewed your family profile on your My Account page. Click on the photo or the name to view those users’ profiles.

How do I skype or email a user ?

To skype or email an au pair view their profile in View My Matches or Advanced Search and click on Email Au Pair or Skype Au Pair to contact them. If you do not have a skype account register for one at will need to then update your profile and add your skype address. To amend your profile choose Edit Profile from the My Account page, amend as necessary then Save and continue.

Why are the Skype or Favourites buttons missing from some profiles ?

The Skype button will only display on a family profile if the family have given their Skype address on their application form. The Favourites button will not display if you have already selected a family as a favourite.

How do I Block/Unblock or Report an Unsuitable User ?

Please note that use of the Report function forpurely malicious reasons may result in termination of your membership without refund. To block an au pair from contacting you on the site view the user’s Full Profile via your Au Pair Matches or an Advanced Search. Scroll to the bottom of the page and select Block/Unblock Profile. To report the user select Report Profile & complete and submit your reasons.

Unblocking an Au Pair

From My Account choose Settings then Blocked Au Pair Profiles. Click on Remove to unblock the au pair and remove them from your Blocked list.

How do I subscribe ?

Unless you have already done so,you will be prompted to register and take out membership subscription when you attempt to email or skype an au pair user. To access details of the charges click on the subscription link at the foot of the web pages.

How do I renew or upgrade my Subscription ?

Go to My Account, Membership, then Subscription. Choose a basic membership and an Enhanced Priority Listing if you wish to have your profile displayed at the top of the search results for au pairs and for it to be given a Premium Listing on the Home page.

How do I delete my Account ?

To delete your account go to My Account, Membership and select Delete Account. This will permanently remove your profile from the site and terminate any paid membership without the possibility of a refund.

How do I check the expiry date of my paid membership ?

From My Account select Membership and theExpiry date will be displayed there.

Premium or Showcase Listings

From My Account choose Membership, Renew Subscription. Select an Enhanced priority listing along with your basic choice of subscription.

The Advantages of a Premium/Showcase Listing

For a small additional sum your profile will be displayed at the top of the search results for au pairs and given a Premium Showcase Listing on the Home page.

How to contact us?

To contact us about technical issues concerning the use of the site click on the Contact Us link at the foot of the web pages. Please note that Au Pair in Britain does not give support on any other issues surrounding the au pair programme itself. For information or advice on such matters please read the Advice and Information section and/or the information on the Find An Au Pair page.

How to make a job offer online?

First access the Au Pair’s full profile via My Matches or Advanced Search. On her profile select Offer Job then complete and send the email to your chosen au pair.

How will I know if an au pair has accepted my Offer ?

When your chosen au pair picks up your email he or she will be asked to either accept, decline or email you some further questions. You will receive an email to both your external email address and your internal Aupairinbritain inbox to inform you of their decision.

Why should I make the offer online rather than by private email exchange ?

If you make your offer online you can rest assured that, once the offer has been accepted, the system will have matched you and other family users will no longer be able to view your au pair’s profile and or make a counter offer. You will still be able to view your matched au pair’s profile via the email in your Aupairinbritain internal inbox and you will also be able to continue to exchange emails with him or her through the site if you so wish. Once you have matched with an au pair your own family profile will also be hidden to other au pair users.

Can I cancel an offer to an au pair if I change my mind ?

If you wish to cancel an offer simply use the link provided in your original offer emailto do so. You can find this email in your inbox under My Account. However you should obviously not cancel if the au pair has already booked & paid for their travel. You should also telephone the au pair to let them know personally in case they miss the email notification. You can then either hide your profile again if you wish to suspend your application, make an offer to a different au pair or resume looking for an au pair on the site.

How do I view the profile of an au pair my family has been matched with?

You can continue to view your matched au pair’s profile & to communicate with them via the Au Pair’s email acceptance of your offer in your internal inbox, so take care not to delete this email.